five mistakes not to make in dns

Worth reading.

== Five Basic Mistakes Not to Make in DNS ==
(from O’Reilly Network Articles)

DNS has managed to keep the Internet afloat for decades, but it spend a lot of its time handling junk requests that should never have escaped from a local WAN. Ron Aitchison has a list of five basic things that every DNS administrator should take care of to keep DNS a happy infrastructure.

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Just saw this fly by. Thought you might be interested…

== Graphical Toolkits for OS X: wxPython ==
(from O’Reilly Network Articles)

In this new MacDC series, Jeremiah Foster presents an overview of graphical toolkits for Apple’s OS X. This first article looks at wxPython, including installation instructions and breaking down some sample code. If you’ve been wanting to use your Python programming skills to develop for OS X, you’ll want to learn about wxPython.

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adobe rose

If you’re ever in Sellwood on a Saturday afternoon – lunch at the Adobe Rose is really good. We had a salmon taco special and flautas. They also have margaritas that come in pint glasses, on the rocks. That was the main reason *we* went there, but I imagine the food would taste just as good without the tequila.

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customer service

“That’s What We’re Here For”
Sunday, 9:50 AM
by Mark Graban
My main point here I think is “Tech Support should NOT be part of the normal process.”

I needed to register for an internal company tech support website (for teleconference support) and was trying to log in to the website. I have a card here with the following info:
Owner Name
Owner Number
Conference Code
Leader PIN
To log in to the website, it asks for “Owner Name” and “Password.” Since nothing I has says “Password” I tried the “Leader PIN.” Didn’t work. It says “If you are visiting here for the first time, click on forgot password.” The “forgot password” screen wouldn’t recognize me as a valid user, so it was time to call tech support.

Turns out, tech support had to give me a 4-digit “Web PIN” to be able to start the registration process. I went to another screen and created a “User Name” and “Password.”

I got kicked back to the main screen, the place that says “Owner Name” wants you to enter the “User Name” or it doesn’t work (these are two different things).

I said to the tech support rep, “You know, the website is very confusing. I’m good with computers and I couldn’t figure it out because things are labeled wrong on screen and it seems every new user has to make a tech support call, which costs us all money.”

The tech support rep was sort of irritated and said, “Well sir, that’s what we’re here for.”

I told her, “It shouldn’t be that way, I’m just trying to help, if you don’t want to do anything to fix the website, then fine.”

I can’t imagine the tech support rep passing any of this along because, in a way, the poorly designed and poorly implemented website is job security for her and her co-workers. Fewer tech support calls probably means somebody loses their job.

It’s too bad that organization can’t have everyone on the same team in a way that improves quality (and reduces cost) for the company and the customers. How many people tolerate a bad process out of self-interest and/or fear? Management’s job is to create an organization where people aren’t paralyzed by fear, where they aren’t punished for doing the right thing.
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talk idea

What does it take to get a technical user group started and then sustained? We started with bribery (free books!) and a great talk from a local expert, followed with many pitchers of good beer. And lots of home-baked cookies. Now we have a group that meets every month and always has interesting things to talk about.

I’d like to present a case-study that describes my experience with the Portland PostgreSQL Users Group. I’ll list our starting ingredients and motivation, describe the methods we used to get people to the meeting, and the tactics to keep people coming back. I’ll draw on some popular books (i.e. _The Tipping Point_, Martha Stewart’s _Entertaining_, Douglas’ _PostgreSQL_), feedback from our members and members of other successful user groups, and maybe an academic paper or two on community building.

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Emissions slowly begin to drop ?

I guess I should have read the whole article first. There are plenty of fun wording issues to ridicule…

U.S. Greenhouse Emissions Slowly Begin to Drop
WASHINGTON, April 17, 2007 — In the EPA’s annual national greenhouse gas inventory, the agency has found that overall emissions during 2005 increased by less than one percent from the previous year.

The drop follows a steady increase over the last 15 years, when greenhouse gases climbed 16 percent between 1990 and 2005.

The Department of Energy reports that greenhouse gas emissions have risen an average of 1.2 percent per year each year.

guerilla project facilitation

From a thread that came up today on ‘post-mortems':

I’ve been searching around for a replacement term for a long time:

After Action Reviews

Neither really roll off the tongue, but they feel a little better than post-mortem.

But really – the questions to ask are the most important:

What did we learn?
What are we going to do better next time?
What are we going to do?
If there’s a problem, what changes will solve it?
And what is the commitment to make that change?

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no one belongs here more than you

Don’t know if you’ve heard of Miranda July, but I thought her new site was pretty neat.

== ● No One Belongs Here More Than You ==

Miranda July, who you might remember from her film Me and You and Everyone We Know, has a book coming out in May, a collection of stories called No One Belongs Here More Than You. The book has a web site that’s one of the most effective and creative I’ve seen in a long time. Here’s a screenshot of one of my favorite pages, just to give you a taste:

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